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October 31, 2019 By Gael Hees Leave a Comment

Using Your Spa Voice

They want you to be happy

Perhaps more than any place you pay to visit — restaurants, hotels, theaters —the people who work in a spa want you to be blissfully happy and relaxed. They want you to have an experience that transcends the day-to-day.  In a spa everything focuses on that goal, including décor, lighting, services, and amenities.

But they can’t read your mind! They want you to tell them what you need and want. They don’t know if a massage touch is too firm or the steam room is not hot enough. They simply want you to be happy!

Sometimes you just need to speak up!

You need to use your spa voice. This is not your inside voice, your library voice, or your screaming, mad voice. It is not the whispery voice you use with hand over the phone as you leave a meeting to take a call. It is a calm, assertive voice that simply shares your needs and desires with everyone at a spa.

Many of us don’t think of ourselves as being calmly assertive, and yet we do it all the time. “Please pass the butter.” “Can you turn the music down a bit?” “No, on second thought, I’d really rather go to Ventano’s.” All of these sentences are usually uttered in a calm, assertive manner—no drama, no need for any kind of anger or forcefulness. But when it comes to our own comfort, our own personal experience, it may be more difficult to speak up.

Speak Easies

Here are some simple examples that I bet you too, could handle:

I am extremely hot-natured, and the heated treatment beds that most people sigh at the thought of, leave me over-heated and exhausted. I always ask to have them turned off. Not a big deal, but it dramatically improves my experience. The opposite of this might be true for some of you — feel free to ask for an extra blanket or back-supporting pillow if you’re on the chilly side or uncomfortable.

On occasion, I’ve left a spa service and gone directly to an event or to meet a friend. I usually don’t shower after a treatment, preferring instead to leave the moisturizing oils and lotions on my skin as long as possible This often translates into wild hair! When I know I’m going out, I request that we skip the head massage and that product not get in my hair. I’m the one who misses out—a head massage is heavenly—but it is worth it to me to leave the spa looking presentable.

Sometimes (but not often), a stylist or masseur simply talks too much. They may ask too many questions or be overly chatty. If you are wanting to zone out and be in the moment, you need to learn to say, “This feels good, and I’d really like to enjoy a quiet time now.”

If you need to go to the bathroom—simply ask. It will take a few moments out of your scheduled appointment, but it sure beats being uncomfortable.

Challenges

One time in Chicago, I had a male therapist who I just didn’t mesh well with. He made some remark as we walked to the treatment room that I think was meant to be funny, but wasn’t to me, and I just didn’t like his attitude for some reason. He talked and talked throughout the entire session, complaining bitterly about his job, his life, his car. I was so irritated, that I don’t even remember the quality of the massage. After it was over, he tried very hard to sell me one of the oils he had used. I was more frustrated upon leaving than when I arrived.

In retrospect, I should have asked for another therapists or cancelled the service. Difficult to do? Oh yes! Not even sure I could do it now, but I believe it would be the right thing. Maybe I need to practice my spa voice in the mirror.

For some reason, telling someone that the touch is too hard, or that something hurts is very difficult for me. I go to a massage therapist because I trust him/her and I feel like they know their jobs better than I do. However, they don’t always know me. I want deep rubbing on shoulders, back, and arms, but I have tender feet and toes. If I don’t communicate that at the beginning, the massage would not be as pleasurable. Trust me. A massage therapist or esthetician would much rather have you speak up at the beginning, then yelp in the middle of a treatment. The yelping makes them feel really bad!

One of my first massage experiences (more than 33 years ago) was in a crazy alternative bookstore in Tulsa, Oklahoma with a massage studio above. The place had new age books and crystals and smelled of a sweet, pervasive incense. At the time, I didn’t know what an “appropriate” massage included. In retrospect, I should have said, I’m not comfortable with being touched there,” realizing that breasts and derrieres were not places for massage therapists’ hands. This has never happened to me since. Let me assure you that all recent experiences have been very discreet and modesty has been maintained. But trust me, I would certainly speak up if this ever happened again.

So my recommendation to you? Practice your spa voice. It will lead to spa experiences that fit you perfectly!


Moon Notes

Moon phase is waxing crescent and 26% full. We are currently in the moon sign of Sagittarius and will have a full moon on the 12th.


The purpose of art is washing the dust of daily life off our souls.
Pable Picasso

 

August 18, 2019 By Gael Hees 1 Comment

Oh! Oh! Oh! Your First Spa Visit!

Your first trip to a spa is not quite as dramatic as rock jumping, but a little bit of planning will go a long way!

Lesson 1: Setting up your appointment—So you’re going to a spa for the first time! Good for you (and I mean that literally). You’ll be different when you come out — perhaps sparklier, calmer, more centered, with skin glowing and a deep sense of having done something wonderful for yourself. You may also be thinking about changes you want to make in your life: drink more water; exercise more, get back to yoga. Spas just make you want to be truly “well.”

As you are planning your trip, there are several things to consider…

Peruse the Menus Carefully

There are thousands (millions? I guess, maybe?) of spas out there, each with different specialties, atmospheres, and pricing.  Spend time on the internet choosing the spa you want to visit and the treatment you want. Most resorts have their service offerings online with pricing.

If you want a massage, read about the different kinds of massages available. For a first spa visit, I recommend a Swedish massage as it is one of the most gentle and soothing. I also suggest a 50-minute treatment, rather than the 80-minute option. It’s just a good introductory length of time. AND, there are often short, add-on services such as reflexology, hand massages, or mini-facials that allow you to experience other services.

What Day and What Time

Spas do get crowded and that means a lot of people in the dressing room and possibly even standing room only in the sauna. If possible try to be flexible with dates and times. Also, consider that local discounts are available usually either Monday through Thursday or Sunday through Thursday so hopefully you are available on those days.

Spa hours are changing in the Valley. Until recently, spas—and resort pools—closed around five p.m. with the thought that everyone would hit the casino floors. Now, with food and entertainment revenues contributing heavily to the bottom line, spas are open much later in the evening and many open as early as 6 in the morning.

Finally, when planning your spa outing, schedule time to make use of the facilities. Many spas have full gyms, designated outdoor pools, and wonderful wet areas with saunas, steam rooms, hot tubs, cold plunges (ugh) and more. Included in the price of your treatment, you will have full use of these amenities for the entire day of your treatment. So, if you’ve had a wonderful facial and your skin is smooth and moisturized, you may not want to jump in the pool after your treatment and wash off all those good nutrients. Consider having your sauna/pool/hot tub experience beforehand. Another perk — you’ll go to your treatment all warm and relaxed and be able to enjoy it to the fullest

Making the Reservation

Many spas now have online reservation systems. I always call.  You may have to search the website to find a phone number, but trust me, it’s worth the effort.

You have to call, because you will have QUESTIONS:
  • When is the spa likely to be the least crowded?
  • Can you tell me about your locals discounts?
  • What is the difference between the Himalayan salt scrub and the oat and apricot scrub?
  • What brands of products do you use in your facials?
  • Can we order food through room service?
  • What kind of amenities do you have?

You get the idea.

They also need to ask you questions:
  • Is this the first time at our spa?
  • Do you want a male or female masseuse/aesthetician?
  • Do you have any health conditions we should know about?

When you make the reservation, you will be asked to give your credit card to hold the appointment. It will not be charged until you check out and your local discount is deducted (photo ids are required to confirm your address). Usually there is a four-hour cancellation policy, but this is something else you need to ask.

Let me know how your first visit goes! I’m excited for you…

Note: This is the first in a series of posts designed to help you move seamlessly through your first spa visit.

If you’re offered a seat on a rocket ship, don’t ask what seat. Just get on!
Sheryl Sandberg (CEO of Facebook)

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